This policy explains how credit top-ups, order cancellations and refunds work on Barn, operated by [Company Name]. It forms part of our Terms of Service.
This policy is also published in Traditional Chinese. If the versions differ, the Traditional Chinese version prevails.
1. Buying credits
- Credits are priced in New Taiwan dollars: 1 credit = NT$1. You can pay by card (through Stripe) or by bank transfer.
- Card payments are credited automatically once the payment succeeds; bank transfers are credited once we confirm receipt.
- If a card checkout page is not paid within 24 hours, the top-up order is cancelled automatically and you are not charged.
2. Cancelling orders
- Orders not yet started: you can cancel the order yourself under My Orders before our staff start on it, and all its credits go back to your balance.
- Orders in progress: once our staff have started, you cannot cancel it yourself. Contact us as soon as possible; if the third-party platform has not been charged yet, we will cancel the order and refund the credits.
- Rejected or uncompleted orders: if an order cannot be completed, for example because of missing information or a refusal by the third-party platform, we reject it with a reason and refund all its credits automatically.
3. Completed services
Completed services, such as subscriptions that have been activated or renewed, API credit that has been added, or network access periods that have started, are generally not refundable because the payment has already been made to the third-party platform or the service has begun. If what we delivered does not match your order, for example the wrong plan or account, we will redo it or refund the credits for that order.
4. Refunds of unused credits
- You can ask for a refund of unused purchased credits at any time. Email support@barnai.net from your registered address and tell us how many credits you want refunded.
- Refunds go back to the original payment method: card top-ups are refunded to the same card through Stripe, and bank transfer top-ups to a bank account in your name.
- We process refunds within 7 business days of your request. When a card refund reaches your account depends on your card issuer, usually 5 to 10 business days.
- Credits received through referral rewards or other promotions are not refundable.
- When we refund, the related electronic invoice is voided or an allowance is issued as required by law.
5. Duplicate or incorrect payments
If you are charged twice or the wrong amount because of a system or user error, contact us and we will refund the excess in full once confirmed.
6. Card disputes
If you have a question about a card charge, please contact us first; we can usually resolve it faster. If you raise a dispute with your card issuer, the related credits and orders may be frozen while the dispute is open.
7. Your statutory rights
This policy does not affect your rights under Taiwanese consumer protection law. Under Taiwan’s rules on reasonable exceptions to the right to cancel distance contracts, the seven-day cancellation right may not apply to digital services that start immediately with your consent. Unused purchased credits can still be refunded under section 4.
8. Contact
[Company Name]
Email: support@barnai.net