Support email
Please include your registered email and order number, if any, so we can help faster.
Contact us
Questions? Email us
For anything about our services, payments, invoices or refunds, email us.
Service hours
Monday to Friday, 10:00–18:00 Taiwan time (UTC+8), except public holidays
We reply within one business day during service hours, and orders are processed during the same hours.
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Sign in and open My Orders to see the progress of each order and any notes from our staff.
Company details
- Company
- [Company Name]
- Tax ID
- [Tax ID]
- Address
- [Company Address]
- Phone
- [Phone]
- support@barnai.net
Common questions
- Order progress and reasons for rejection
- Top-ups, invoices and tax IDs
- Refunds of unused credits
- Access, correction or deletion of your personal data